Delivery & Returns

Delivery Wherever possible Sunjunkie will deliver from stock. Delivery charges are as quoted on placement of order. Delivery times are only estimates and we assume no liability for delays in delivery however caused.

I am buying from outside of the EU, what happens to custom and import costs?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

What Courier service do you use?

We use Royal Mail and Parcelforce. Delivery is dependent on weight of item ordered and will be charged in accordance. UK Delivery information Orders received by 2pm on a weekday will be shipped the same day or in any case of unforeseen delay the following day. Orders received at the weekend on Saturday and Sunday will be shipped out on Monday. A confirmation of shipping will always be sent once goods are dispatched with a tracking number and link to trace your parcel. Deliveries are sent Tracked Royal mail or ParcelForce, a signature on delivery is required, otherwise the driver will leave a card through your door so you can rearrange your re-delivery or pick up from nearest depo. Some larger and more expensive items may be sent by Express delivery service where we will notify you with tracking ref via email. A Special Express Service is available for next day delivery if requested at a charge of between £6.18-£11 depending on the weight of the product (Mon-Fri). Next-day delivery service can only be completed if the order(s) are received by 2pm. As we don't have a courier working on any Bank Holidays, please expect your delivery for the next working day.

How much does delivery cost?

Our Delivery costs vary depending on the weight of your item, delivery costs will be displayed to you at our online checkout. Please note we offer a Free Delivery Service in the UK when you spend a certain amount to qualify for Free Delivery.

How long does delivery take?

On orders placed before 2pm we guarantee the item(s) will be dispatched the same day, via Royal Mail UK General time is 2-4 working days or sooner. We do offer a guaranteed next day delivery at an increased cost. Please note Terms and Conditions apply to Free Delivery when requesting a refund please be sure to read our returns policy.

Can I track my Delivery?

Yes, all deliveries are traceable. After you have purchased your item we will email you a dispatch confirmation email along with a courier service tracking code.

What if i'm not home when my item is delivered?

If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.

Do you deliver to my country?

We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depending on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being too high. Please call us on 0044 (0) 161 491 4499 so we can quote you the price of delivery to your country.

Can i change the delivery address?

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed. Usually all first time orders are only shipped to the billing address.